It is impossible to have a successful business without customers. That is why customer relationship management is such a key part of a company's daily operations. If you use the leading CRM application on this list, you can be confident that your customers are getting the attention they require without having to hire additional staff and increase costs to manage those interactions. In finding the best CRM apps, we made sure that each selection was as streamlined as possible and intuitive for new users to learn. Many of these apps provide customer support for technical difficulties and come highly recommended. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.
#1 of 10 Leading CRM Software of 2017 - The process of preparing for various sale activities is always easy when PipeDrive is used throughout the early phases of a business project. PipeDrive also makes typical sales routines easier to tackle because it gives marketers opportunities to track everything after a project is in progress. Managers can increase sales strategically while using PipeDrive by taking advantage of the unique management tools that effectively organize deals. Because PipeDrive has an intuitive dashboard, sales teams can take strategic steps at proper moments based on the current market conditions.
#2 of 10 Best CRM Applications of 2017 - Customer relations is a difficult area for many businesses, and small businesses are often at a loss for how to deal with such nuances. That is why software like Infusionsoft exists. This powerful CRM tool is the answer to the complexity and tedium of the sales process. It can easily help automate and streamline much of the sales process, and it even includes a dedicated eCommerce system. The software is based on cloud technology, so there is no need to download large applications across the business. Anyone with access to the internet and the right credentials can use the system.
#3 of 10 Top CRM Software of 2017 - Salesforce is an intelligent customer relationship management (CRM) platform in the cloud that aims at those who demand stats and deep automatic analyses. Salesforce is completely located in the cloud, meaning your data is with you anywhere you go. Salesforce is aimed at increasing your performance and productivity using their intelligent software. They allow inbound and outgoing calls to customers and full tracking of customer information so you're prepared to be professional for your important calls. They also integrate with email apps and keep things synced automatically for ease of use. Using marketing and sales data, the app can assemble vast amounts of analytics you can use to improve your sales performance.
#4 of 10 Leading CRM Programs of 2017 - Zoro claims to be an operating system for business. Among its apps is the customer relationship management that helps in closing more deals in less time, gives better insights, and can be customized. Related apps cover accounting, mail, finance, and business processes, and can be acquired in a bundle. These apps are also accessible with mobile devices. Zoho traces its history back to 1996 and has representatives in multiple countries Europe as well as in the United States, Australia, and India.
#5 of 10 Top CRM Programs of 2017 - Punchh is a customer relationship management software developer that doesn't cut any corners in delivering a highly effective platform to its customers. Companies that use Punchh are able to manage their data in an efficient and organized manner, which then helps them to make smart business decisions. In addition to promoting a streamlined workflow, Punchh is also recognized by those in the industry as one of the leaders in inter-department communications. When businesses adopt Punchh and integrate it into their existing framework, they're often surprised at just how much of an impact it can have on their sales capabilities.
#6 of 10 Top CRM Applications of 2017 - Infor is a software system that accelerates engagements with customers, delivers enriched customer experiences, and drives profitability. It is specialized for different industries such as financial services, retail, distribution, and manufacturing. Users can keep track of vast inventories, reach customers with right offers, strategically apply data analytics, receive alerts, manage campaigns, integrate customer data with marketing tools, anticipate and meet customer needs with data analysis, plus perform a myriad of other things. The various modules include Contract Lifecycle Management, Customer Relationship Management, Marketing Resource Management, Sales Intelligence, and Omni-channel Campaign Management. Infor can be accessed from the cloud on a variety of devices. This company works with more than 90,000 organizations around the world and has 15,000 employees as well as 1,745 partners. Infor is headquartered in New York City and has offices around the world.
#7 of 10 Leading CRM Software of 2017 - Intercom gives business managers the ability to enhance sales in a tactical way by compiling valuable data about customers. Many apps are included with this highly efficient software tool, and each solution is designed to make general customer service routines fun. Various departments can take advantage of the solutions that Intercom provide in different ways. Customer service teams can design a portal so that typical prospects can scan information quickly without networking with support agents. Sales teams benefit from using the marketing apps that are included with Intercom. During important sales situations, these tools always organize vital data based on each customer's behavior patterns.
#8 of 10 Top CRM Programs of 2017 - InfoFlo is a special business software meant for business owners to have more control over their own business and data management. InfoFlo is seen as being a complete office solution to business problems because it adds in necessary features to make it a success like phone integration and better project management. Users can start and oversee their own projects and by using the software, help make any adjustments in time if necessary. This goes further with the fact that the app has its own security, meaning only verified users can access it and people can focus solely on their business.
#9 of 10 Best CRM Software of 2017 - Put Highrise CRM, the best CRM software, to work for your customer relationship experts to integrate all functions of connecting with clients. Your company's employees will never again forget to contact potentially interested customers for follow ups with automated alerts to email, computers, and mobile phones. Tasks can be delegated to various representatives through Highrise CRM's interface, rather than assigning them in person, which consumes valuable time. This program also allows users to closely track all communications with clients from all channels without having to log in to each one. Trust the best CRM software, Highrise CRM, for an easier relationship management experience.
#10 of 10 Best CRM Applications of 2017 - TeamSupport is a fully equipped management tool that's designed for businesses that specialize in sales. When this application is used on a regular basis, it can effectively lower typical customer service costs. If TeamSupport is used after sales are processed, customer support teams can take advantage of the ticketing feature, which has the ability to keep valuable information strategically organized. Because TeamSupport is designed with a simple interface, the process of managing various customer needs in order to possibly complete a sale isn't challenging. If changes need be made during important sales situations, marketing teams can implement proper procedures easily while using TeamSupport, as it has an efficient reporting feature.
SugarCRM is a software tool that strategically enhances a customer's experience by compiling various data at key moments. Sales teams are able to ensure excellent customer service while using SugarCRM because all of the data that the application gathers highlights each customer's journey. Businesses can only succeed when sales teams make smart choices during marketing situations; SugarCRM helps sales agents make proper choices throughout minor and major projects by organizing important information in one place. The organization features give marketers many chances to secure sales because they can easily pursue a variety of business opportunities.
When a business's finances aren't ideal, AddressTwo can be used because it's an expensive CRM solution. This program organizes and manages prospects, leads, strategic business partners, and more. All of the tools that are needed to take a business to the next level are included with AddressTwo. Because the software is designed specifically for small business owners, managers can easily boost sales by taking advantage of the simple user interface, which provides access to many of the marketing and sales solutions. When sales need a boost, the lead generation feature can be used confidently, as it gives marketing teams tactical opportunities to close time-sensitive deals.
Proper organization is an important requirement for growing businesses, and the best way to stay organized throughout typical projects is by using Capsule. Because this program has solutions for a variety of business situations, managers can easily track information about leads, vendors, and customers. The big benefit is that Capsule is designed so that a typical business owner can configure the CRM options quickly so that they suit general project goals. On average, an inexperience user can begin operating all of the CRM tools that are included within minutes.
When FreshDesk is operated by sales teams, they increase efficiency, productivity, and performance dramatically. This is possible because the tools give different teams chances to collaborate strategically during a variety of marketing projects. Thousands of businesses rely on FreshDesk throughout minor and major sales situations, as the application has highly effective customer support tools. Since these tools enhance typical sales routines, many reputable companies in the retail industry use FreshDesk throughout important sales projects on a regularly.
AmoCRM is a business tool that's designed specifically for teams, as it has features that are easy to use and apps that help employees tackle important tasks more effectively during time-sensitive situations. Delays never occur while AmoCRM is used during a big business project because managers can easily gather tons of information about different goals and accomplishment by accessing one area on the dashboard. This unique design element greatly benefits project managers since it simplifies the process of catching all leads that were captured in different marketing channels.
Agile provides CRM solutions with marketing automation, help desk, web engagement, email campaigns, social media integration, and mobile marketing. This is an all-in-one customer relationship management software that is an affordable cloud-based SaaS service. Some other features of Agile include project management, appointment scheduling, gamification, and telephony that enables one-click calling. This company has offices in the United States, the United Kingdom, Australia, and India. Agile has more than 8,000 customers and over 100 team members.
Clear C2's CRM software has several distinguishing characteristics that set it apart from the competition. The software focuses on user ease and is so flexible and lightweight it can be loaded up in a browser for portability and convenience, or installed onto a computer for the more traditional user. The focus on portability and flexibility make Clear C2 an easy favorite for best CRM manager. Clear C2 also focuses on real-time updates and instant results, meaning that customers and staff will no longer have to wait for clunky software to catch up with the situation.
Insightly is a business tool that's equipped with various project management features for managers and strategic social tools that benefit marketers. When project managers rely on the management options, they effectively track each employee's progress so that tactical procedures can be implemented in order to influence sales throughout different marketing phases. After sales tasks have been successfully tackled, marketing teams can possibly influence more sales by using the social tools that are bundled with Insightly. When changes need to be made in order to enhance the marketing results, managers can take the proper steps after reviewing the reports that the application compiles.
Nimble is the best CRM software for every business that communicates with clients - and that's every single one of them. Never be forced to enter values that your employees gather across email accounts and spreadsheets with Nimble's innovative data mining tools. This program allows employees to track customer interactions on a timeline, able to see when customers interacted on social media or other media to gauge effectiveness of actions taken. Identify key customers and focus your employees' efforts on converting their leads into materiality. Working everywhere your customer service reps go, Nimble is the best CRM software for around-the-clock, effective customer interaction.
Zurmo is a unique CRM tool because all of the solutions that are included with the software are easy to use. During busy sales situations, Zurmo performs effectively because as it has a very reliable automation feature. Efficiency never decreases when sales teams use the software since the designers at Zurmo always make strategic changes when needed. When compared to other CRM solutions, Zurmo is designed differently so that various aspects of the program suit users' habits during a variety of situations. The tools that are included simplify social media objectives and mobile business tasks.
When a tactical business tool is needed during important sales situations, SolveCRM can be used confidently. This application simplifies the process of tackling strategic sales tasks because it creates highly valuable charts that feature information about expenses and financial stats. All of this data can be reviewed with ease, as the application organizes everything by quarters. Growing businesses can rely on SolveCRM throughout vital sales projects without worrying about security problems that could possibly affect productivity or efficiency. Major threats can't impact SolveCRM because it's equipped with advanced technologies that keep valuable business data properly secured.
Nutshell is an award-winning CRM system. It is designed to help users win more deals. Since repetitive administrative tasks can be automated, the sales professionals get to focus more on making deals rather than inputting data. Nutshell also shows upcoming actions needed to close deals by ensuring that prospects get proper attention when needed. This way, there's no need for much guesswork. Deals can also be checked on mobile devices for more accessibility from anywhere. The system comes with features to help with customer support and multiple other things. Now, it can be tried for free for 14 days.
Thousands of businesses use mHelpDesk because the technology that powers the application helps managers track beneficial opportunities with ease. Because mHelpDesk has a simple interface, businesses owners and marketers can stay organized throughout a variety of situations without any hassle. This is possible because the software compiled leads in a practical location so that marketers can take the proper steps to influence sales. MhelpDesk is easy to configure and has tools that benefit teams that tackle business tasks in the field. Efficiency and productivity never decrease when mobile crews use the app because highly effective scheduling tools are included. These tools enhance customer service by preventing situations that can lead to overbooking.
ClinchPad is designed for one purpose, which is to help businesses boost revenues in an effective and efficient manner. The process of configuring the software to increase sales isn't challenging, as the application has a simple user interface with intuitive elements. When ClinchPad is used, it gives marketing teams various opportunities to increase sales by compiling valuable information strategically. Managers greatly benefit from the software's organization features because they can configure the application so that sales teams will fully understand how much work needs to be done. Also, since ClinchPad creates analytic data, strategic marketers can possibly enhance new sales projects by taking advantage of the past sales reports that are compiled on a regular basis.
Netwise provides the ClientSpace software solution, an enterprise-level CRM system that provides easily customized, scalable, and cost-effective sales force automation. Web-based tools manage both prospects and standing accounts, with fully configurable forms and relational databases to perfectly align with the company's requirements. Powerful administrative dashboards allow tight control over data accessibility, and a robust reporting engine delivers data on demand or queued to automatic delivery. One-step issue escalation ability and comprehensive document management round out ClientSpace by Netwise's impressive CRM solution.
10 Best CRM's previous award winners have been stored for your convenience. The Leading Customer Relationship Management Software of 2014 include businesses from across America. Each has displayed an ability to meet client requests and progress the industry by using innovative strategies and techniques. Please visit our previous crm software awards below: