A feature of the best customer relationship management software is that it allows the business to organize contacts in a manner that is easy to understand. There are ways to sort through the sales and management teams to determine how they interact with customers and how much they have sold for the company. Another key feature is sorting contacts by those who would be the best to follow up with in the future for further sales. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.
#1 of 10 Top CRM Applications of 2017 - Pipedrive CRM software provides sales management tools to help you and your team organize your sales. Plan out your activities, like who you have to call and when. Track every part of the sales process, including deal details and conversations you've had. Manage deals with a visual pipeline, which helps you understand what stage your deals are in and what your next step should be. Instead of just working harder, Pipedrive helps you work smarter. The software is very easy to use, too, even though it can handle complex information. Visit their website to get started for free. No credit card is required during the trial phase.
#2 of 10 Top CRM Applications of 2017 - Unlike most customer relationship management tools, Punchh is built around the idea of brand loyalty. Who hasn't seen one of those punch cards available at a sub sandwich shop, pizzeria or tanning salon? The people at Punchh took that concept and brought it into the high tech world. Now, any commercial outfit that relies on repeat business can encourage consumer loyalty with Punchh. Further, its CRM features allow businesses to predict behaviors, which leads to increased sales. For fuller understanding of what Punchh does, visit the company's site.
#3 of 10 Top CRM Software of 2017 - InfoFlo offers a top-quality CRM software for a competitive price. Customer relationship management software can be crucial to a modern business' success. InfoFlo is a top CRM for Outlook and all users own their own data. There is only a one time fee to be paid, with the company advertising no regular monthly fees. InfoFlo offers a basic version of their CRM software along with add-ons to enhance the user capabilities. The InfoFlo company is based out of Toronto.
#4 of 10 Best CRM Programs of 2017 - Zoho is the best CRM software because it's host to tens, if not over one hundred, computer apps that make keeping in touch with clients and customers easier than ever before imagined. Be privy to innovative sales insights, with employees receiving them multiple times every day in feedback of how their recent actions, behaviors, or thoughts affected their conversations with customers. Bring together contact information belonging to every customer that's ever purchased something from your business, or any consumer, even those who've only signed up for email newsletter subscriptions. You can even run surveys for both employees and customers with Zoho.
#5 of 10 Top CRM Programs of 2017 - Sell, market, and serve customers like a pro with Salesforce.com, the best CRM software in the industry. No matter where you look online, Salesforce is always included in conversations with the best customer relationship management programs - users of the program have found a 27% rise in leads, 25% more deals, and over one-third more happier customers. Keep up with opportunities in your line of business with Salesforce's easy-to-read opportunities page. Apply custom fields to customer profiles to search through them later for target customers, peculiar things that caught employees' eyes, or tab them for leads with Salesforce, the best CRM software.
#6 of 10 Top CRM Applications of 2017 - Infor Epiphany is the best CRM software for bringing together the three often-independent functions of sales, marketing, and customer service. This customer relationship management system's functions are customized to fit your entity's industry of operation. Distribution packages of Infor Epiphany's leading CRM boosts quality of ongoing conversations between suppliers, distributors, and manufacturers. Financial services are aided by making sure investors follow up with clients regularly to gauge their evaluation and opinion of the status of business relationships between clients, investors, and the management of patrons' portfolios. Get ahead of every other industry's competitive advantages in providing customer service with Infor Epiphany.
#7 of 10 Best CRM Applications of 2017 - Intercom is the best CRM software for entities that want to integrate customer support, sales, and marketing into a centralized system to increase employee efficiency and raise customer satisfaction. Further, Intercom is also ideal for help desks that solve problems, whether it be at a university library or as an independent third-party working for a technology company. You can write help articles and list them through Intercom, or easily reference them in the future when you consult people having problems similar to those in the past. Trust Intercom, by far the best CRM software, to help your organization succeed in the marketplace.
#8 of 10 Best CRM Software of 2017 - KEEP employees focused on what's important - communicating with customers, clients, patrons, and associates - rather than spending unnecessary working hours on data entry thanks to incompetent workplace computer software setups with Highrise CRM, the best CRM software found on the world wide web. One of Highrise CRM's most positive advantages is its wide array of customer support, sales, and marketing tools, similar to how Swiss Army knives have many different tools. Highrise CRM touts itself as being a "'no-busywork' system," keeping employees out of the unrewarding, wasteful trap of spending hours on end performing redundant manual data entry jobs.
#9 of 10 Top CRM Applications of 2017 - TeamSupport is a company known for creating CRM software. The software solutions offered by TeamSupport helps clients run their businesses more effectively. TeamSupport's CRM software allows multiple departments of a business to check into every issue, problem, or ticket in an instant. Clients are easily able to add notes to help keep everyone working on a project informed. TeamSupport's CRM solutions include a Customer Distress Index or CDI. The CDI is the analyzes multiple aspects of a customer's experience. TeamSupport works every step of the way to ensure that clients have great relationships with their customers.
#10 of 10 Best CRM Applications of 2017 - If you need a high-quality CRM software, Sugar CRM is there to help. The company was founded in the year 2004 and is based out of Cupertino, California with offices in New York, Mexico, Australia, England, and more. Sugar CRM can be used in over 26 languages and in over a hundred different countries for any type of business that one can imagine. Sugar CRM products come at an affordable price and they are considered an industry leader.
Leave the risk of disappointing customers in the past with AddressTwo, the best CRM software for organizations in need of real solutions that are more than software. AddressTwo, unlike a majority of other agencies and software developers engaging in similar programming activity, can assist in sending snail mail through direct mail campaigns. AddressTwo also has a lead nurturing system that prepares prospective customers into purchasing goods and services from your organization, rather than cold-calling them or keeping their spot on your customer list, but never reaching out to them. Get on board with the customer satisfaction train - trust AddressTwo.
See exactly what is going on with your clients at any given moment. See if you have checked in with them in a while, even place birthdays and other important information into the system so that you can remember to contact people on their special days. This and more is what you can have when you use Capsule. It is a customer relationship management (CRM) program that helps business owners of companies large and small get the kind of feedback from customers that they so desperately need. Companies live and die on these types of things, and that is why it is important to have the right program.
Across a range of industries, users trust Freshdesk. Indeed, the outfit has more than 100,000 users, and they do their work in everything from high tech to higher education to parcel delivery. Big names like DHL and Harvard University are Freshdesk clients, but this tool can be used by any business that wants to give reliable consumer support to the populations it serves. An online tool, interested parties can sign up for Freshdesk at no charge and give it a whirl.
Automate sales and marketing functions of your business with amoCRM, the best CRM software for reducing time employees spend on computers completing redundant tasks when they could be communicating with customers, arguably their most important job at your business. Let amoCRM capture leads from around the Internet, autonomously saving them and adding them to employees' prompts to follow-up on in a timely manner. amoCRM is great for small businesses that can't afford to get bogged down with hours spent training just to use software - amoCRM doesn't have any of these requirements, allowing employees to hop right in on the first day.
Agile CRM is the best CRM software for any business that wants to cut down on the time their employees spend on data entry jobs, manual digital labor, and other unnecessary tasks that could be absorbed by a quality customer relationship management program like Agile CRM. View customer profiles and save information in them, backed up with cloud storage to prevent your precious customer lists from being destroyed. Those profiles also include timelines of communication, purchases, and other transactions between your company and customers, informing employees of histories between them and your business as a whole, including individuals they may have had trouble with.
Clear C2 is the best CRM software for businesses - like yours - in need of making customers feel better in respect to businesses, in addition to boosting sales revenue, the efficiency of bagging sales, tracking leads, and anything else related to selling goods and services. Clear C2 offers a visualized sales pipeline for employees to take note of how effective their methods of communication have been over recent periods of time. This CRM system even provides them with recommendations on how to improve and treat certain customers, in particular. Stay on top of your business communication game with Clear C2.
Stay ahead of the demands of customers in your entity's regular line of business with Insightly on your side, the best CRM software for engaging in proper communication, marketing, and sales procedures with customers. Bring in new customers without being worried if their contact information will save in your company's database, as Insightly utilizes cloud storage to save any runoff your company might not be able to store in its existing storage capabilities. Search through entire lists of contacts belonging to your business as a whole and find relevant information to seek out communication with particular customers sharing desired characteristics.
Nimble, the best CRM software, brings to your business' proverbial table virtually everything an entity needs in a customer relationship management programs. Just like several other leading versions, Nimble features sales and marketing functions as well, helping profile prospective leads, track email activity after sending them to consumers, and sending group emails out to thousands of recipients at once. Nimble even has the ability to search for social media pages potentially belonging to particular customers or clients your business already serves, then monitor their pages to gauge consumer satisfaction. Nimble isn't the best CRM software for nothing - trust the same reasons thousands of others have.
Zurmo is often thought of as the best CRM software for a handful of reasons, assisting companies and their respective employees more appropriately communicate with established customers and contemplative consumers in hopes of closing sales. Zurmo can hold up to a million contacts, with each customer's profile having the ability to store custom tags and fields, allowing employees in the future to easily reference such information later on. Manage activities by department and employee, with managers allowed the ability to set their days' activities for them. Gamification of workplace functions and responsibilities is important to Zurmo's success, as well, giving employees more interest in their work.
Get on board with the best CRM software in Solve CRM to spur your customers to feel more strongly towards your organization, eradicate the lagging memories of any negative experiences they had with your group, and ultimately make them happier by resolving their issues. Rather than signing in and out of multiple email accounts, simply integrate them together into Solve CRM's email-friendly interface, storing all emails from each electronic mail address entered into its interface. Visit customers' profiles and automatically see past communications with them and other relevant interactions. Beat out the competition with Solve CRM, called the best CRM software for darn good reasons.
Nutshell CRM - as its squirrely name implies - is the best CRM software, as information taken away from customers, apps saved on workplace computers, and sales histories of particular employees are stored in a small, compact cloud rivaling the compactness of an actual nutshell. Automatically assign various responsibilities to individual employees or groups of them. Have workflows you design for your particular departments and have access to workplace functions certain employees don't need to use to increase the integrity by which your customer service representatives talk with customers. Trust Nutshell CRM to better communicate with customers and make work easier through sales process management.
mHelpDesk is the best CRM software because it features virtually every tool employees need for marketing new offers to customers, storing information about clients, and otherwise customer relationships. Book customer appointments on the Internet without requiring constant employee oversight. Save upcoming meetings, events, and schedulings in mHelpDesk's interactive calendar. You can even drag events from external calendars and drop them in mHelpDesk's interface. Schedule maintenance requests and modify estimates for upcoming customers' wait times, as field service technicians can update their employers of how long services will take to perform, keeping customers happy, managers scheduling on time, and your business in a positive place.
Clinchpad is the best CRM software for entities heavily involved in sales, and not so much in marketing or customer support. This customer relationship management software is also termed a "sales management software" - business talk for visualized sales pipelines, automated report generation, and making it easy to follow leads. Rather than managers delegating tasks to employees, Clinchpad keeps workers busy by always having tasks to complete in regards to customers, clients, and business associates. You can even create custom fields for industry-specific work or one-time applications. Download Clinchpad, the best CRM software out there, and see what the buzz's about.
Worry less about how your business keeps up with information about customers and have your employees focus on communicating with trusted patrons. NetWise is known as the best CRM software because pulling up their information from places around workplace computers is seamless. Have reminders sent about talks with cstomers sent to relevant employees to keep them on schedule and from forgetting about what's important the next time they come to work. NetWise is known by many as the best CRM software for very good reasons. Its productivity, scalability, customer services, and decision-making abilities are among the best on the Internet today.
10 Best CRM's previous award winners have been stored for your convenience. The Best CRM Applications of 2018 include businesses from across America. Each has displayed an ability to meet client requests and progress the industry by using innovative strategies and techniques. Please visit our previous crm programs awards below: