TeamSupport
Designed for B2B customer support, TeamSupport is a CRM software that helps B2B businesses improve ticket management and customer management while reducing the cost of customer support. This software provides customer-centric features to ensure the needs of customers are being met by B2B businesses. Many businesses that use TeamSupport software have happier customers because the software helps maintain focus on the customers. In addition to customer management and ticket management, TeamSupport offers product and inventory, customer self-service, reporting and analytics, collaboration, and integrations. With the software, you can track details about your customers to quickly view what problems they've had in the past and what products they are using. TeamSupport has a water cooler, internal chat, and groups, so that you can communicate with team members through the platform. The software can be integrated with many popular business tools as well for a more seamless experience. TeamSupport's customer self-service feature enables your customers to receive help when your support team isn't in the office. It makes use of ticket-deflection, forums, and knowledge base to deliver customer self-service.