A feature of the best customer relationship management software is that it allows the business to organize contacts in a manner that is easy to understand. There are ways to sort through the sales and management teams to determine how they interact with customers and how much they have sold for the company. Another key feature is sorting contacts by those who would be the best to follow up with in the future for further sales. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.
#1 of 10 Top CRM Applications of 2019 - Pipedrive CRM allows for visualization and optimization of sales. The sales pipelines are displayed in an easy to understand format, emails get integrated, and the sales process automated. This way the sales personnel doesn't have to waste time on administration, so it can focus on making sales instead. This customer relationship system can be easily set up and it comes with over 100 apps and integrations. Pipedrive CRM is used by over 80,000 teams and can be tried for free. The company was founded back in 2010 by two seasoned sales managers. It has locations in New York and several European cities.
#2 of 10 Best CRM Applications of 2019 - Punchh is a modern CRM system designed for engaging customers, predicting behaviors, and increasing sales with Punchh Marketing Cloud. One of the features, Loyalty, helps to increase lifetime value of customers with loyalty programs, eCommerce, campaign management, and analytics. Meanwhile, Acquire feature helps to reach and convert prospective customers with promotion and offers management, campaign design, and member enrollment. More than 140 global brands already use this system. The company is headquartered in San Mateo, California.
#3 of 10 Top CRM Programs of 2019 - InfoFlo is a ground-up-built simple-to-use Customer Relations Management (CRM) program targeted for the small and micro businesses as well as freelancers. The program serves as a one-stop tool suitable for managing customers’ contacts and other relevant information that enhances business-customer and business-business relationships. The award-winning CRM software is globally utilized by over 10,000 companies and integrates well with related programs such as accounting and point-of-sale systems. InfoFlo can be customized to personal needs and packages additional benefits such as project management, synchronization with business emails, email marketing, and task management among others. The program is designed to run on local and cloud-backed networks and is available at a one-time cost of $99.
#4 of 10 Top CRM Programs of 2019 - Zoho is a multichannel customer relationship management system for sales people. It helps to engage prospects, automate sales processes, and close more deals. The Creator function allows to build apps, Books function is a smart accounting tool, while Desk is a content-aware help function. There are also other modules that easy integrate. These include Finance, HR, and IT. Zoho CRM system is used by 40 million users around the world. The company has offices in the United States, Asia, and Europe.
#5 of 10 Top CRM Applications of 2019 - Salesforce is widely recognized as the leading CRM system. It contains multiple features such as Sales and Marketing Clouds. These contain contact, opportunity, and lead management, as well as reports, dashboards, email integration, sales forecasting, territory and partner management, and marketing automation among many others. Salesforce CRM helps to close more deals, get more leads, accelerate productivity, and to make better decisions. This customer relationship system also comes in mobile format, so it can be used anywhere.
#6 of 10 Top CRM Software of 2019 - Infor CRM is provides a complete view of a customer. It allows for better management of opportunities, leads, and activities during the sales process. It comes with back office integration with multiple ERP systems. The platform is unified for mobile, social, and cloud access. There are dashboards, reports, and analytics to equip users with better visibility. Meanwhile, manual process can be automated. Infor also offers many other modules for various business needs. More than 68,000 organizations already use Infor. The company is headquartered in New York and has 168 offices around the world.
#7 of 10 Top CRM Software of 2019 - Intercom is an online customer relationship management (CRM) software that provides marketing, product, sales, and customer support services. It can create customizable, targeted communication with customers on Intercom’s website, and on any web-enable device. Its sales service lets a business live chat with top leads, automates lead qualifications, creates a pathway between qualified leads and sales representatives, and tracks sales history and progression. Intercom’s marketing software can segment customers by time and buyer behavior, announce new products and demo them inside the company’s app, and displays analytics to determine how messages are directly contributing to sales growth.
#8 of 10 Best CRM Applications of 2019 - Highrise CRM is the best CRM software - period. This customer relationship management tool readily integrates ongoing streams of information into its interface, effectively cutting down on the amount of leg work that your employees are responsible for handling. Highrise CRM can readily be used on mobile devices, helping those workers deal with customers when they're going to the restroom, visiting far-away areas in their respective workplaces, or otherwise away from their computers, desks, and normal places of doing business. This leading customer relationship management program's best feature of all is its supreme, extraordinary organization of business entities' customer communications.
#9 of 10 Top CRM Software of 2019 - TeamSupport is a customer service software for B2B interactions. It comes equipped with multiple features such as customer management, ticket management, products and inventory, collaboration, integrations, customer self-service, reporting, and analytics. Free demo as well as free trial are available for those interested in TeamSupport software. The Enterprise version costs $65/month per user, while the Support Desk version is $50/month per user. The company is headquartered in Dallas, Texas. It also has offices in Denver, Colorado, and Cape Town, South Africa.
#10 of 10 Top CRM Programs of 2019 - Sugar CRM is devoted to being a leading educator in customer relationship management principles. By providing business owners with webinars, blog posts, and several other means of learning, Sugar CRM is the one stop shop for all your customer relationship management needs. Sugar CRM provides business owners with practical tools as well. The easy-to-use interface makes organizing and interacting with clients a snap. The software is designed to fit your brand, company, and industry to work well within your company’s culture. It also has a simple deployment process so even old man Mark who has no business working in IT can run it.
Customer-Relationship Management (CRM) takes an automated approach to a company’s relationship with its present and future customers through tracking and analyzing customer support, marketing results, and sales figures online. AddressTwo is a CRM software that makes a company’s entire CRM system both web-based and web-integrated. AddressTwo provides online solutions for lead generation, small business CRM, email and direct mail marketing, follow up, and CRM consulting. It has a system for network management, makes CRM accessible from web-enabled phones and tablets, and even has a digital administrative assistant, Addy, who can add records, accounts, and carry out basic orders.
Capsule is a smart and simple online customer relationship management system. It helps to build better customer relationships, make more sales, and save time. With Capsule, data gets integrated so there is no more fragmented customer information in the form of multiple emails and spreadsheets. This way one complete view of a customer is given. In addition, this system allows for sales pipeline management and reporting. Capsule CRM is easy to use and can be set up in minutes.
It's not enough just to have customers for your business. To be able to grow, you need to know what your customers want, what they like and don't like, and you need to be able to keep track of it all. That's where Freshdesk comes in. Freshdesk is a top customer relationship management software package that can help you do anything customer-related, from tracking customer communications to generating reports to making data-driven decisions to improve your business. One of the best things about Freshdesk is it has options for every business, including a free basic version of the software. Find out more at www.freshdesk.com.
Sales are the truly important lifeblood of any business today. Boosting sales is essential. This is why working with a company such as amoCRM can help. They offer the CRM that companies must use in order to capture and keep each lead. They also offer the kind of help that can develop an effective and thoughtful sales strategy in the market today. Tools such as apps allow all salespeople to stay in touch with others and have access to company data even when they're on the road. Easy and very smart sales automation is the name of the sales game.
Agile CRM is a complete CRM automation software. Its online sales software can track stages to a company’s deals, share calendars online, and create game-like sales competitions to improve sales figures. Its marketing software can create an engaging landing page, creates email and mobile marketing aspects of a business’s campaign, and integrates social media with any marketing platform. Agile CRM’s online service features a helpdesk, an analytical feedback system, and provides a condition-based priority ticketing system to resolve serious issues efficiently. Its integration abilities allow it to connect seamlessly with RingCentral, Facebook, Twitter, Google Apps, and Twilio.
ClearC2 Customer-Relationship Management (CRM) is a web-enabled software that automates a business’ CRM system. This allows the CRM system to be access from any location and with any web-enabled device. The software consists of several platforms: Marketing Management, Sales Management, Business Intelligence, Customer Service and Relationship Management. ClearC2’s marketing software can track sales leads in real-time. The software allows a business to view customers’ buying history, and places call history information in one place to assist sales representatives with future calls. ClearC2’s customer request system can be prioritized by type of problem, customer type, and by business need.
Insightly is a CRM system for lifelong customer relationships. Its Sales feature allows for better workflow automation and faster closing of deals. The Relationships feature helps to discover connections through relationship links. Meanwhile, Projects is a feature for automatically converting closed deals to projects. This CRM system is equipped with visual dashboards, an integration function, and a reporting ability. Already 25,000 companies are using this modern customer relationship management software. The company has locations in San Francisco, Denver, and Vancouver.
A business has to stay nimble to keep up with changing markets, and one of the areas that's constantly changing is the way in which a company finds leads and converts them to customers. That's why its important to have a top-notch customer relationship management software like Nimble. Nimble is a simple and easy to use CRM that can be integrated easily with other software such as Office 365. Nimble allows you to prospect faster, and it automatically builds contact profiles. To keep your business Nimble, you need Nimble as your CRM software partner. Got to www.nimble.com to learn more.
Zurmo is an open source customer relationship management system. It is mobile, social, and gamified. This CRM system gives a 360 view of customer accounts and provides lead management function. There's also activity management feature that allows for an easy view of historical information and upcoming meetings and tasks. In addition, deal tracking feature allows for Sales Force automation, management of opportunities, and tracking of sales pipes. Zurmo's CRM also has reporting, workflow, marketing automation, and product management functions. Interested parties can take a free online tour of this advanced CRM software.
Solve CRM is a productivity software for managing customer workflows. This way, workflow is less work and more flow. Routines can be streamlined with multi-step flows and templates, while work can be effectively handed off and tracked. Solve CRM also allows for data centralization. Activities from multiple sources can be visualized and scheduled. Reports can also be customized with Report Builder feature. The system is accessible via web, iPhone, iPad, and Android. The system costs only $25/month per user and can be tried for free for 14 days.
For any business to survive and thrive, it has to get and keep customers. To manage the customers you do have, keep them from leaving and acquire new ones, you need a top-notch customer relationship management software. Nutshell CRM fills that role. Nutshell is simple enough for any person or team to use, but it's also sophisticated enough to be used by a large company. Nutshell offers all the bells and whistles of any CRM product -- contacts, pipeline management, tracking and reporting -- at reasonable prices. Go to www.nutshell.com to find out more and start your free 14-day trial.
mHelpDesk CRM is a powerful field service software. It allows for automation of customer contacts, scheduling, communication, and billing. It comes with a dashboard and also is accessible via mobile devices. Some of the features include lead management, estimation and quoting, online booking, workflow management, scheduling and dispatch, GPS tracking, inventory tracking, offline access, real-time communication, and payment processing. Free demo and trial are available. The company was founded back in 2007 and is located in Fairfax, Virginia.
ClinchPad is a modern customer relationship management system. It is built for small teams, easy to use, and is simpler than traditional CRM systems. Users get an ability to manage their sales pipelines, create "to-do" lists, keep their contacts in one place, and obtain various reports. The system comes with a dashboard from where various features are accessible. Pipelines can be visualized with multiple stages and leads. Moreover, notes can be added. It's also possible to collaborate with other team members via this CRM system. ClinchPad integrates with multiple sources such as Google Calendar, Dropbox, Google Drive, and many others.
Netwise is a recognized customer relationship management system. Now, it is part of PrismHR. The system is a cloud-based suite of products. For the sales personnel, PrismHR offers sales management, reporting, and marketplace functions. Additional modules include financial operations, payroll, benefits enrollment, human resources administration, and many others, all in one integrated package. Users get access to support and training. The company also offers professional services such as implementation. PrismHR serves more than 80,000 organizations. The company is headquartered in Hopkinton, Massachusetts.
10 Best CRM's previous award winners have been stored for your convenience. The Top CRM Software of 2019 include businesses from across America. Each has displayed an ability to meet client requests and progress the industry by using innovative strategies and techniques. Please visit our previous crm programs awards below: