Freshdesk
Freshdesk, a best customer relationship management (CRM) software, features ticket management, helpdesk automation, service level agreement management and multi-channel support. Free and paid plans offer varying features for all size businesses, however, all of Freshdesk's cloud-based plans offer 24-hour email and phone support. Over 100,000 Freshdesk customers use the CRM to deliver outstanding customer support by giving all team members access to every customer conversation. Detailed reporting gives managers access to essential metrics each day, with an overview and breakdown to monitor resolution times. Freshdesk also determines the busiest helpdesk hours, which allows organizations to schedule their representatives accordingly. Launched in 2011, Freshdesk has offices in San Francisco, Australia, India, Germany and London.