A feature of the best customer relationship management software is that it allows the business to organize contacts in a manner that is easy to understand. There are ways to sort through the sales and management teams to determine how they interact with customers and how much they have sold for the company. Another key feature is sorting contacts by those who would be the best to follow up with in the future for further sales. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.
#1 of 10 Top CRM Software of 2018 - Pipedrive differs from its CRM counterparts by focusing on activity-based selling and pipeline model leads. Tools are designed for mobile use, with push notifications and alerts for calendar events and deadlines. Mobile versions of the cloud-based software are available. Licensing is per user, and available at three tiers. Monthly billing options and a free trial period allow for scalability and flexibility for smaller enterprises. Email synchronization is only included in the two higher service tiers. Pipedrive has built-in integration capabilities including popular email marketing tools. The software's professional toolkit provides some basic forecasting and dashboard reporting based on pipeline metrics.
#2 of 10 Top CRM Software of 2018 - PUNCHH is the best customer relationship management software on the market, as your entire business' workforce will have a strong help in engaging with customers, clients, and patrons, predicting what each person associated with your business will do next - ranging from how much they will pay for products to what types of communication work best, whether that might be email, SMS text message, or even physical mail through USPS, UPS, or FedEx - like the perfect time to offer sales on products they've been interested in, and executing your managers' plans. PUNCHH also offers automated marketing in all CRM packages.
#3 of 10 Top CRM Software of 2018 - InfoFlo is said to be the number one CRM program for Outlook and Quickbooks. The company offers several packages. The most popular package is the basic package which costs $99, which includes a complete contact management application that integrates with email and Bing maps. This app helps companies manage relationships with customers in a user-friendly interface. Additionally, the company offers a mobile app for just $9 per month. InfoFlo offers a thirty-day free trial period and several stand-alone options for $79.
#4 of 10 Top CRM Software of 2018 - Zoho offers one of the best CRM software packages. Zoho One is a suite of applications designed to run every aspect of business. This suite includes a top CRM app, a mail client, an accounting app, and an app creator. The CRM app offered by this company streamlines the sales process to help businesses close more deals in less time. This app allows businesses to communicate with customers through a variety of mediums, including telephone, live chat, email, and social media.
#5 of 10 Best CRM Applications of 2018 - Salesforce.com provides cutting-edge CRM software solutions that are as reliable as they are innovative. This company was founded in 1999 with a trail-blazing vision of providing customer service management on the cloud. Salesforce.com has grown to serve more than 150,000 companies around the world with millions of individual users. Its technology can be deployed on all mobile devices and does not require the use of an IT expert to utilize. Clients of Salesforce.com love that they get valuable insights into their customers and are able to locate new customers using this platform. Having a universal platform makes CRM more efficient.
#6 of 10 Top CRM Applications of 2018 - INFOR EPIPHANY is the best customer experience suite out there for getting in touch with all your customers, including those that have been around for decades at a time, customers that have only purchased one or two items on rare occasions, and even potential customers that have yet to buy anything, or even do something as inexpensive and painless as sign up for your company's mailing list. Get with social media partners and get a hold of their data to best understand customers and their preferences and buying partners. This program can even integrate itself with social media messages, boosting marketing power, as well.
#7 of 10 Best CRM Applications of 2018 - Intercom is among the best in CRM software solutions. This company offers software packages that allow users to respond to and engage with customers, and also to educate them with professionally written help articles. Intercom's Engage application sends automated targeted messages to customers at scheduled times. Engage offers many options, including email campaigns and is designed to integrate with other apps, including Segment, MailChimp, and Shopify. Additionally, Intercom offers a live chat application to clients so that they can engage with customers in real time.
#8 of 10 Top CRM Applications of 2018 - With more than 10 years of experience helping brands streamline and optimize their customer communications, Highrise CRM is a world-class piece of software that deals with relationship management between businesses and their customers. It was released for the first time in 2007, and it has only gotten better since then. All the most prevalent customer relations tools are included in one intuitive platform, and the software is synced across your entire business so everyone can see all the communications sent and received by individual customers. The company behind the software went solo in 2014 by splitting from its parent brand.
#9 of 10 Top CRM Software of 2018 - TeamSupport could be called one of the best customer relationship management systems in the world for no other reason than the fact the software is geared toward customer service above all else. It was created in 2008 by a group of tech industry leaders who were fed up with the subpar CRM options on the market. They wanted to create something that would put other firms in the field to shame, and they have done just that. The group behind TeamSupport works closely together to optimize the software, and even the CEO is involved in every step of the process.
#10 of 10 Best CRM Software of 2018 - Sugar CRM prides itself on allowing businesses to cultivate lasting and effective customer relationships through superior CRM tools. Sugar CRM now has more than 2 million individual users and a presence in more than 120 countries. It is available in at least 26 languages. No matter the size of the company or the industry it occupies, Sugar CRM has a solution for any business. Since Sugar CRM was founded in 2004 in California, this company has experienced impressive growth. It continues to expand its reach and is always adding new members to its talented and dedicated team of support staff.
AddressTwo is a CRM service that advocates for the little guys. Whether you’ve got an expansive list of clientele, or a handful of intimate partnerships, AddressTwo will ensure your client relationships are up to par. Because strong relationships are the cornerstone of small businesses, AddressTwo offers a myriad of CRM features and solutions. Email marketing, direct mail marketing, and business marketing are a few of the tactics they implement. When your clients are happy, your business will thrive. AddressTwo aims to uphold this belief with result-driven methods. Eventually, these strategies will lead to new relationships, stable relationships, and happy relationships.
Founded in 2009 in Manchester, UK, Capsule CRM is one of the most comprehensive and easy to use pieces of customer relations management software in the world. When the founder of the company decided to enter the field, it was in response to the lackluster options available to midsize brands at the time. Capsule CRM was meant to be something that was neither too basic for large businesses nor too complicated for smaller businesses. The resulting software is ideally suited for a wide range of business sizes, and you can access the software in more than 150 nations across the world.
Freshdesk provides a wide range of CRM tools via an online, cloud-based software service. Pricing and service packages are fully scalable, ranging from free basic access for small teams all the way to large-scale enterprise packages for complex department collaboration. Pricing is per agent license. This is a full, professional CRM product that offers collaboration, ticketing, job assignment and an automated knowledge base tool. Extensive help desk options are available, including a self-help portal and multi-channel social platform support. A highly refined reporting dashboard and levels of access allow for fine-tuned management of service quality data.
Customer communication is a critical component to creating a good customer relationship. AmoCRM provides quick and easy customer communication through digital pipelines. AmoCRM has the software tools sales professionals need to motivate clients to purchase their products and services. The easy to interact interface allows sales professionals to track transactions in real time without clicking through online folders. The lead grabbing tool provides useful information on potential leads through a variety of online methods. With AmoCRM leads can be automatically generated and scanned. Full email integration is possible. Sales professionals now have the ability to have data synced automatically with email.
Agile CRM is a powerful piece of software that helps with marketing, sales, and customer relations. It has an exceptional amount of flexibility considering it is so powerful, and it takes advantage of gamification to ensure maximum engagement by your staff. The goal is to boost sales to their maximum level, and the software does that by making the sales process as simple and fun as possible. A vast majority of the standard sales processes are streamlined and automated in this software, which frees your sales staff to focus on properly serving their customers, tracking new leads, and closing sales.
Most large businesses have heard of the concept of customer relationship management - if they don't already have such CRM, the acronym for customer relationship management, programs installed in their workplace computers, even though far too many of them are way too clunky and slow to make a positive difference in communicating with customers and clients - although there's a large portion of them that fail to do anything good with such software. When you trust the best CRM software in the hands of your business, you will succeed by talking to customers with a higher level of success than ever before - Trust Clear C2 for your CRM.
There are hundreds of examples of customer relationship management software available on the market, but not all of those examples are as valuable and helpful as Insightly. This premium piece of software is available over the Cloud, so you won't have to worry about complicated downloads or installations, and it updates instantly when changes are made so users across the network can see the most current customer data. The software is available in four distinct tiers designed for businesses of varying sizes and strengths, and the customer support network is second to none. Use Insightly to gain success in your business.
If innovation is what makes a piece of customer relations management software the best, then Nimble is certainly in the running. It works by integrating itself with existing social media platforms, and this expands your potential client pool to that network. This prevents the users from having to operate inside the dedicated app that Nimble provides, which is essentially like its own slimmed down version of a social network. Nimble can work with just about any web browser, mobile device, or productivity app, so the possibilities are endless. If you need comprehensive and intuitive customer relationship management, consider trying Nimble.
Zurmo creates some of the best CRM software available on the market today. Customer-relationship-management software can help you to save and analyze data on your customer interactions. Zurmo uses an open-source software model. This means that their products can easily be updated and tailored to best suit your company's individual needs. It also means never having to worry that future updates will be mandatory for the software. Many companies create customized CRM systems only to have a future update ruin their entire platform. This is never a concern with Zurmo. This software can help you to better help your customers.
Solve CRM is a customer relationship management software platform that aims to help businesses pinpoint the weaknesses in their overall sales strategy. With Solve CRM, companies can collect data on a variety of metrics and then analyze it for more information. By properly analyzing specific data points, Solve CRM can help its clients to develop a more robust sales strategy, as well as help them to hopefully develop leads for future customers. Businesses that have struggled to make an impact in their local market, or are struggling to manage their data, should consider investing in Solve CRM.
It's hard to quantify the best brands of customer relations management software since there is such a wide range of utilities for the software. Some brands need more comprehensive service than others, so one of the defining characteristics of a premium CRM suite is scaleability. Nutshell CRM comes with numerous tiers of service that allow your brand to grow. The lowest tier is meant for smaller teams of sales associates, and the highest tier is meant for the largest sales-based brands in the world. Nutshell CRM helps improve collaboration since everything is stored on the Cloud for maximum accessibility and security.
By far, one of the best customer relationship software management platforms on the market today is mHelpDesk. Although it hasn't been in the industry as long as some of its competitors, mHelpDesk makes up for this by providing a solid foundation for many of its most exciting programs. Businesses that want to extend the functionality of their customer relationship management platform should seriously consider investing in mHelpDesk. Aside from providing many of the basic functions that are expected from a customer relationship management program, mHelpDesk takes it a step further by promoting inter-office communication as well.
Clinchpad is a streamlined piece of customer relationship management software that was designed to boost sales and revenue through an intuitive user interface that includes all the most relevant pieces of data and the most comprehensive controls. It takes no time at all to get started with the software, and it isn't bogged down with unnecessary features that only slow the system. With the help of Clinchpad, you and your sales team will be able to accurately monitor leads while searching for new leads as they develop. The software is based entirely online so it can be accessed from anywhere.
Customer relationship matter. Clients expect good response times and need to know when they will receive their products and services. Sales and marketing professionals appreciate CRM software that provides them with the tools they need to connect with their clients. NetWise Technology provides the productivity tools and applications sales and marketing professionals need. ClientSpace™ is NetWise CRM software solution. It enables users to manipulate and manage data streams while providing a secure business transaction workplace. Necessary executive functions are handled expertly through executive dashboards that can be configured towards specific requirements. ClientSpace™ for PEO provides enhanced workflow and document management.
10 Best CRM's previous award winners have been stored for your convenience. The Best CRM Software of 2018 include businesses from across America. Each has displayed an ability to meet client requests and progress the industry by using innovative strategies and techniques. Please visit our previous crm programs awards below: