Freshdesk
Freshdesk is a subsidiary company of Freshworks. Over 150,000 companies use Freshdesk. Freshdesk offers five pricing plans. Sprout is the free plan. Blossom, Garden, Estate, and Forest are fee-based plans. Collaboration, ticket forms, global support, customer management, multi-product, and customization are not included in the Sprout plan. Every plan provides mobile, email, and phone support. Conversations can be tracked with the ticketing feature. Collaboration is made possible with Team Hurdle, Linked Tickets, Shared Ownership, and Parent-child Ticketing. The automation feature increases team productivity. The self service feature reduces helpdesk ticket volume. Freshdesk's multi-channel support platform integrates messages from all channels. Help desk reports, dashboards, schedule reports, customer satisfaction ratings, and answers & insights are the reporting features of Freshdesk. Freshdesk's customization capabilities are portal customization, custom ticket forms, custom apps, custom agent roles, and custom URL. Security features include custom SSL certificates, identity & access management, and IP & network restrictions.