Customer relationship management refers to the concept of having a structured approach to communicating with current and potential customers. Having a tried and true method for managing this relationship results in stronger yet more fluid forms of communication. Freshdesk is a customer support software that helps your organization streamline issues and communication into one central, easy to manage location. The focus of the software is ticket management. You're able to organize, assign, monitor, and close tickets that are submitted by customers and staff. This ticket management function is unique in that tickets can be shared between teams or even split into smaller tickets and distributed accordingly. Freshdesk also offers communication tools such as chat, email, phone communication, and social media integration. Freshdesk is a thorough, multi-faceted software program that will reinvent your customer relationship management efforts.