Zurmo
The best customer relationship management platform is going to be the one that best meets your needs. If you're searching for a CRM that you or a member of your company can customize, Zurmo has been rated one of the best CRM Applications. Zurmo is on open-source based CRM application that also consists of reliable mobile and social features. Every portion of the application can be customized to best meet your company's needs and when new updates are available, they won't break your current settings after you've installed them. Additionally, tutorials are readily available that teach you how to insert an image into your email template, create a dependent pick list and place a field in detail view, among others. Blog posts will keep you abreast of released improvements and you'll always have access to the Zurmo community forum where other users readily share their tips, tricks and other findings.