Five9
For more than 15 years, Five9 has been providing their clients with comprehensive cloud contact center support and customer relations management. They operate under a unique system of excellence and engagement that works to transform the standard call center into a full-fledged CRM powerhouse. Five9 includes a complete series of integrated functions, including contact organization, communication automation, and much more. Plus, since everything is accessible through the cloud, there is no need to worry about disconnection with any company data. The main goal of Five9 is to increase customer interactions and improve the way those interactions occur. As a comprehensive piece of CRM software, Five9 is more than capable of delivering on those promises, and it does so without the additional costs that are usually associated with maintaining a premium CRM system in-house. The software also includes an amazing analytical section that determines whether or not the activities performed by the network are optimized.