Freshdesk - #1 of Top Cloud CRM Solutions

Freshdesk

Freshdesk is a cloud CRM software used by over 80,000 companies around the world. It streamlines your support and helps you make customers happy. The cloud software provides multi-channel support, so that you can stay on top of requests regardless of how customers contact you. It also incorporates gamification to boost your employees' productivity and motivation. You can take Freshdesk for a risk-free test drive as they offer a free 30-day trial without your credit card information required. Some of the best features of Freshdesk are powerful ticketing, reporting and analytics, gamification, high security, and self-service portal. Freshdesk uses SSL encrypted servers with DDoS mitigation, redundant backups, and 99.9% availability. They keep the cloud CRM software running in good condition as well by performing maintenance, checking for bugs, and upgrading the software every week. Freshdesk's powerful ticketing feature informs you of who else is working on a particular ticket, provides private notes for internal communication, and displays by what date and time the ticket is due. You can also pull up customer information quickly from the ticket page.