SugarCRM is a customer relation management tool that provides business with a broad suite of solutions to better empower and adapt their features in order to provide end-clients with stronger services. The group has been described as one of the most versatile solutions available on the market, and they focus on building a unique customer experience in order to provide individuals with a much more reliable way to get in touch and stay in touch with a business. As of 2018, Sugar has been deployed by over 2 million individuals in upwards of 120 countries. Both large and small companies have turned to this CRM solutions tool in order to improve their business model and provide individuals with a more straightforward way to focus on other aspects of their business. Because of how versatile the solutions are, it is easy for businesses to work the program's options into their existing business framework.