OroCRM
OroCRM is a fully featured open source customer relationship management, or CRM, software suite that can improve the productivity and efficiency of any business. The suite is really designed for medium to large businesses with many transactions coming in every day. OroCRM allows you to define a custom workflow for your business based on best practices. You can also enter a custom sales pipeline to ensure your representatives are chasing down every lead completely. OroCRM gives you powerful online tools such as the ability to examine abandoned shopping carts and complete orders for customers. Information about every customer is collected and easily accessible through a simple dashboard. All points of contact are aggregated into a central place from website clicks to phone calls and mailed-in inquiries. The suite can integrate easily with other third-party programs to expand the core functionality. OroCRM is one of the best free and open source CRM suites you can find online today.