With more than half of the U.S. population using smartphones for two hours per day or more, aligning with a small business CRM software firm that is dedicated to mobile-compatible features is a must. The selection of best small business CRM software found below provides referral and customer loyalty data alongside ongoing analytics and transaction information. Engaging customers through social media and email marketing campaigns is also a core feature across today's leading CRM software designed with small business owners in mind. For more proactive small business owners, recording meetings and calls can enable more timely control. Ranking order is based on a wide range of qualitative and quantitative statistics, including the payment of variable monthly listing fees to be in our directory. Learn more about our ranking process here.