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You cannot provide your customers with what they are looking for if you don't know what that is. That's why using customer retention management software can be so incredibly helpful. Plus, along with helping you provide your customers with what they are looking for so that they will return to your business time and time again, using the right CRM software program can also help you significantly streamline operations for yourself and your staff, which can help you save time and money. If you are interested in the idea of using a CRM software program, you could be wondering which one is best. For many, Tactile fits the bill. For one thing, it is a web-based program, which many people find to be preferable over a large software program that has to be installed on each computer. It's also well-known for being incredibly feature-rich and for being very easy to use, so everyone on your team should be able to use it to improve your business.