Small business owners and employees do not often have the time to spend days or even weeks learning how to use a new piece of software. When the business needs to maximize its sales and reach out to the people who have made a purchase in the past, customer relationship management (CRM) software is essential. Workbooks CRM is one of the ten best small business CRM packages available. Workbooks CRM makes it easy for a small business to take charge of the data that it collects. The software is easy to integrate with point of sales systems so that every detail of every transaction is collected and collated by the software. The software can be set up by the owner of the business to send an email to a customer that includes a special offer or an incentive to return and make another purchase. Workbooks CRM grows sales and profits.