Five9
Comprehensive customer service begins with Five9, a cloud-based software solution that features a virtual contact platform. By managing, servicing, and reporting every interaction with a customer, businesses can improve customer acquisition and retention and improve internal efficiency. Five9 matches incoming customer channels including phone, email, the Web, chat, social media, and mobile sources with agents of varying skill levels. The software helps companies create a unified front for a distributed workforce that can include in-house agents, outsourced agents, work-at-home employees, and experts. Best of all, Five9 integrates with multiple CRM platforms, giving companies full control of their operations. As companies grow, Five9 can grow with them, scaling to accommodate enterprise contact centers, collections, and telemarketing activities.