Customer relation management software is becoming exceedingly popular and necessary amongst business owners. Both small and big businesses are taking advantage of such software to minimize overhead and improve efficiency. The leading small business CRM solution should provide mobile access to their clients. Smartphones has become one of the most important devices in Americans' lives and a leading software developer should be expected to implement a mobile front end. Social media marketing is one of the most popular way business owners utilize their CRM software. The software can also improve the efficiency of organizing meetings and conference calls. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.