Smaller businesses sometimes don't have the manpower to keep track of all of its customers while managing the company at the same time. The best small business CRM solution takes some of the pressure away from management by offering ways to sort contacts while managing other pieces of information about the business, such as past customers and potential leads for future purchases. The solution offers a way to send mass communications to employees as well. The companies below have been reviewed based on a wide range of qualitative and quantitative statistics. In some cases, variable listing fees effect position on this list; however only highly-regarded firms are accepted through our review analysis. Learn more about our ranking process here.